# How to Use the Sensitive Data Extension

> Client Area Admin Area Deleting an entry is permanent and cannot be undone.

Source: https://phox.wdes.org/docs/how-to-use-the-sensitive-data-extension/
Last updated: 2026-10-01

![Sensitive Data Logo selection](https://phox.wdes.org/docs/assets/Sensitive-Data-Logo-selection.BN4oVxU0_VjWBl.webp)

### Client Area

- **Open a ticket.** In the departments you enabled, the client sees two tabs: **Message** and **Sensitive Data**. The client writes the private details in the Sensitive Data tab. It has a simple text editor with a preview, up to 10 KB. The entry is saved when the ticket is submitted. ![01 ticket form](https://phox.wdes.org/docs/assets/01-ticket-form.DKcUQBVP_UHxmx.webp)

* **View a ticket.** The client can see their saved entry, edit it, or add one if the ticket has none. If you allow it, they can also remove it.![02 review entries](https://phox.wdes.org/docs/assets/02-review-entries.CISl_zmn_10GOMu.webp)

- **Ticket list.** A green shield icon shows which tickets have sensitive data. ![06 ticket client lists](https://phox.wdes.org/docs/assets/06-ticket-client-lists.pP41X4me_1gAXt7.webp)

* **Close a ticket.** If the close mode is set to _Ask the customer_, the client can choose to delete the entry when closing the ticket. ![03 delete data](https://phox.wdes.org/docs/assets/03-delete-data.Rg7xJRUd_Z1JqYO3.webp)

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### Admin Area

- **Ticket view.** A Sensitive Data panel appears on the ticket page. Click **Show** to see the entry and **Copy** to copy it. Manage admins can also add, edit and remove it.![04 admin ticket view](https://phox.wdes.org/docs/assets/04-admin-ticket-view.t50tnu4Q_Z1u42Rw.webp)

* **Ticket list.** A shield icon appears next to tickets with sensitive data. Click it to see and copy the entry quickly.![06 ticket client lists](https://phox.wdes.org/docs/assets/06-ticket-client-lists.pP41X4me_1gAXt7.webp)

- **Client list and client profile.** An indicator shows which clients have saved entries.![05 client profile](https://phox.wdes.org/docs/assets/05-client-profile-scaled.Bt5-t30B_ZUWhwO.webp)

* **Extension page.** Manage admins can open **Addons > Phox WHMCS Templates > Extensions > Sensitive Data** to see all clients with entries, edit or delete entries, and check the **Logs**. The logs show who viewed, copied, edited or deleted an entry and when.![08 overview](https://phox.wdes.org/docs/assets/08-overview.lfmAEAGn_Z1T56Nn.webp)

> **Danger:**
>
> Deleting an entry is permanent and cannot be undone.