# How to Update the Support Hours Extension

> Product Requirements Before You Start Download Latest Files Upload Files Clear Cache The extension is now updated to the latest version.

Source: https://phox.wdes.org/docs/how-to-update-the-support-hours-extension/
Last updated: 2026-10-07

![support hours](https://phox.wdes.org/docs/assets/support-hours.D7HJ-xNZ_Z1f3C4g.webp)

### Product Requirements

- Phox Templates module 2.4.5 or later
- Phox WHMCS theme active on your client area
- WHMCS 9.0.8 or later
- PHP 8.2 or later
- An active licence for the Support Hours extension

### Before You Start

- Confirm the new extension version supports your current Phox Templates module version.
- We recommend backing up your WHMCS files and database.
- Your working hours, holidays and settings are kept during the update.

### Download Latest Files

1. Log in to your client portal account.
2. Go to **Subscriptions**.
3. Open the **Support Hours** product.![support hours product](https://phox.wdes.org/docs/assets/support-hours-product.CKstYqqM_13Pw90.webp)
4. Click the **Download** button on the product page.![support hours download](https://phox.wdes.org/docs/assets/support-hours-download.BnH0AABa_ZfPtiQ.webp)

### Upload Files

1. Extract the downloaded .zip file.
2. Using FTP, upload the extracted `support-hours` folder to `WHMCS > modules > addons > phox_templates > extensions`, replacing the existing files.![support hours path](https://phox.wdes.org/docs/assets/support-hours-path.BGN2uLcb_1S5mNh.webp)
3. Make sure all files uploaded without errors.

### Clear Cache

1. Clear your browser cache and any server cache (for example, Cloudflare).
2. In the WHMCS admin area, go to **Utilities > System > System Cleanup**, then click **Empty Template Cache**.

The extension is now updated to the latest version.