# How to Install the Support Hours Extension

> Install the Support Hours extension for WHMCS to show department availability with a live status indicator. Requirements, upload and activation.

Source: https://phox.wdes.org/docs/how-to-install-the-support-hours-extension/
Last updated: 2026-10-07

![support hours](https://phox.wdes.org/docs/assets/support-hours.D7HJ-xNZ_Z1f3C4g.webp)

### About The Extension

The Support Hours extension shows your clients when each support department is available.

- Set working days and hours for each support department.
- Clients see a live status indicator in the top menu on every client area page.
- Hours, time zone and current status appear on the department selection page and in the ticket department dropdown.
- Add holidays and planned breaks so clients know in advance when support is away.

### Product Requirements

- Phox Templates module 2.4.5 or later
- Phox WHMCS theme active on your client area
- WHMCS 9.0.8 or later
- PHP 8.2 or later
- An active licence for the Support Hours extension

The extension works only with the Phox WHMCS theme. It is not compatible with other WHMCS themes.

### Download Files

1. Log in to your client portal account.
2. Go to **Subscriptions**.
3. Open the **Support Hours** product.![support hours product](https://phox.wdes.org/docs/assets/support-hours-product.CKstYqqM_13Pw90.webp)
4. Click the **Download** button on the product page.![support hours download](https://phox.wdes.org/docs/assets/support-hours-download.BnH0AABa_ZfPtiQ.webp)

### Upload Files

1. Extract the downloaded .zip file.
2. Using FTP, upload the extracted `support-hours` folder to `WHMCS > modules > addons > phox_templates > extensions`.![support hours path](https://phox.wdes.org/docs/assets/support-hours-path.BGN2uLcb_1S5mNh.webp)
3. Make sure all files uploaded without errors.

### Activate Extension

1. Log in to the WHMCS admin area.
2. Go to **Addons > Phox WHMCS Templates**.
3. Open the **Extensions** tab.
4. Find **Support Hours** and click **Activate**.
5. Enter your licence key if prompted.

![support hours extension](https://phox.wdes.org/docs/assets/support-hours-extension.BBIU_bCI_2eVWzC.webp)

The extension is now active. Continue with _[How to Configure the Support Hours Extension](https://phox.wdes.org/docs/how-to-configure-the-support-hours-extension/)_ to set your working hours and choose where they appear.