# How to Configure the Support Hours Extension

> Configure the Support Hours extension in WHMCS: operating days, working hours, departments, display pages, time zone and holidays.

Source: https://phox.wdes.org/docs/how-to-configure-the-support-hours-extension/
Last updated: 2026-10-07

![support hours](https://phox.wdes.org/docs/assets/support-hours.D7HJ-xNZ_Z1f3C4g.webp)

### Overview

All settings are under **Addons > Phox WHMCS Templates > Extensions > Support Hours > Manage**.

### Operating Days

Choose the weekdays each department is on duty. Days you leave unselected show the department as closed.

![supported days](https://phox.wdes.org/docs/assets/supported-days.0d956ZEA_ZVH3h4.webp)

### Working Hours

Set the time slots when the department can be reached on each working day. Clients see the department as online inside these hours and away outside them.

![support hours time](https://phox.wdes.org/docs/assets/support-hours-time.CY02FHM0_Zsq0u4.webp)

### Departments

Select which WHMCS support departments display their availability. Departments you do not select show no hours or status.

![support hours deps](https://phox.wdes.org/docs/assets/support-hours-deps.DiW8CmsT_1CySnb.webp)

### Display Pages

Choose where the hours appear:

- **Whole client area:** hours and status show on every supported page.
- **Selected pages:** hours and status show only on the pages you pick.

![supported area](https://phox.wdes.org/docs/assets/supported-area.B4Xwuiwe_zJYxi.webp)

### Time Zone

Select the time zone your hours are displayed in. The same time zone is used to work out the current status.

### Time Format

Choose between 12-hour and 24-hour time.

### Holidays

Add holidays and planned breaks for each department. Clients are notified in advance, and the department shows as unavailable during the holiday.

1. Open the **Holidays** section.
2. Add a new holiday and enter its name and dates.
3. Choose the department it applies to.
4. Click **Save Changes**.

![10 holidays config](https://phox.wdes.org/docs/assets/10-holidays-config.DmOgQC_l_Z28IDNY.webp)

### What Clients See

| Location                   | What is shown                                                                        |
| -------------------------- | ------------------------------------------------------------------------------------ |
| Top navigation             | A status indicator on every client area page, with a dropdown of department statuses |
| Support departments page   | Each department’s hours, time zone and whether it is open now                        |
| Open ticket page           | The selected department’s status                                                     |
| Ticket department dropdown | Which departments are available right now                                            |

### Important

- The status is calculated from the time zone you set, not the client’s local time.
- Clear the template cache after changing settings if the client area does not update: **Utilities > System > System Cleanup > Empty Template Cache**.