# Client Notifications Use Cases

> Ready recipes for Client Notifications in WHMCS: promotions, upsells, abandoned carts, renewal reminders, maintenance notices and onboarding tips.

Source: https://phox.wdes.org/docs/client-notifications-use-cases/
Last updated: 2026-11-08

![Client Notifications](https://phox.wdes.org/docs/assets/client-notifications.CfJ2E8DN_Z1nDprb.webp)

Ready recipes you can build in a few minutes. Each one names the settings to use; see [How to Configure the Client Notifications Extension](https://phox.wdes.org/docs/how-to-configure-the-client-notifications-extension/) for where to find them.

## Promotions

- **Seasonal sale with a countdown:** import Black Friday or Christmas Sale from [Predefined](https://phox.wdes.org/docs/client-notifications-predefined-notifications/), set your dates and publish.
- **Upsell to a higher plan:** Services assigned → your entry plan, Status Active. Add a button to the upgrade page.
- **Cross-sell an add-on:** Services not assigned → the add-on product, so only clients without it see the offer.
- **Switch to annual billing:** Services assigned → Billing cycle Monthly, with a discount code in the message.
- **Rescue an abandoned checkout:** Shopping cart → Cart items More than 0 and Promo code Not applied, on Order Process pages, with a coupon in the message.
- **Exit-intent offer for guests:** Modal, Trigger Exit intent, Client status Logged out.

## Page Based

- **Notice on a support department:** Specific pages → Support departments, for example "Our sales team replies within 2 hours".
- **Low stock on a product group:** Specific pages → Product groups, State Warning.
- **Welcome message on login and register pages:** Custom URL contains `login` or `register`, Client status Logged out.
- **Click-to-open details:** Modal with the Click trigger, opened from a link in your menu.

## Billing and Renewals

- **Overdue payment reminder:** import Overdue Payment from Predefined. It shows `{Overdue Invoices}` and a Pay now button.
- **Domain expiry reminder:** Domain filters → Days until due date 1 to 30, with a renewal coupon.
- **Low credit balance:** use `{Client Credit Balance}` with a link to Add funds.

## Maintenance and Incidents

- **Planned maintenance:** import Scheduled Maintenance and set the countdown to its start.
- **Server maintenance for affected clients only:** Services assigned → Server(s) or Server group(s).
- **Live outage:** import Service Incident, publish it while you work, disable it when fixed.

## Information and Requests

- **Onboarding tips for new clients:** Days since sign-up 14, Show again Never again after closing.
- **Terms of Service update:** import Terms of Service Update; the confirmation checkbox records that clients saw it.
- **New data center or product launch:** an Alert on the client area home page with a button to the store.
- **Ask for a review:** Services assigned → Registration date older than 90 days, with a link to your review page.

Compare how each campaign performs in the notification's [Statistics](https://phox.wdes.org/docs/how-to-configure-the-client-notifications-extension/#statistics).